How to use
Ordering Procedure
1. select the color, quantity, etc. of the product you want from the online store and click "Add to cart".
If you would like to consult with us about the size, please select "ASK: Size will be discussed later. Our customer service will contact you later.
*If you wish to purchase a product (size) that is not in stock, please select "ORDER: Out of stock items" and write about your desired size in the remarks column of the shopping cart. Please note that we may not be able to make the item depending on the material and size you request. Please understand this in advance.
Check the contents of your shopping cart. If you wish to continue shopping, return to the shopping page.
3. Once you have confirmed the items you wish to purchase, enter your desired delivery date and time and any other comments in the remarks box at the bottom of the shopping cart page.
4. Proceed to "Checkout" or click the direct button for PayPal, Apple Pay, Google Pay, or Shop Pay to proceed to payment.
※If you choose PayPal, Amazon Pay, Apple Pay, Google Pay, or Shop Pay,Log in to each page and enter the required information.and enter the required information.
※If you wish to use a coupon code or NEGRONI points, please be sure to click the checkout button to proceed to the cart.Please note that the discount will not be reflected if you pay with PayPal, Amazon Pay, Apple Pay, Google Pay, or Shop Pay direct buttons.
5. enter your information (if you selected checkout)
If you are using a cell phone e-mail address, you may not receive an automatic e-mail. Please check your spam mail settings or enter an email address other than your cell phone email address.
6. shipping method (courier service only)
If the total value of your order is less than 30,000 yen (excluding tax), please select a delivery company. In the case of free shipping, the delivery company will be Sagawa Express in principle.
7. Select payment method
8. Confirm the contents of your order and click "Complete Order" to complete the process.
9. You will receive an order confirmation e-mail (automatic delivery). Please confirm the details of your order.
10. We will send you the products as soon as they are ready to be shipped.
Precautions
Your order is not confirmed when you place an item in the shopping cart. If access to the site is congested before the purchase procedure is completed, you may not be able to purchase the product.
Please note that the products displayed in the cart may not be available for purchase if there is too much access to the cart before completing the purchase process,NEGRONIStock status at the official web store. The product lineup and stock status may differ from those in stores.
If you wish to purchase more than the stock quantity, please inquire separately.
Please note that colors and textures of the products shown may vary slightly.
Payment
We accept payment by credit card, PayPal, Apple Pay, Google Pay, Shop Pay, cash on delivery, and bank transfer.
1. Credit card payment
Credit cards accepted: VISA, MasterCard, American Express, JCB
Debit cards issued by the above credit card companies are also accepted.
Precautions
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Payment can be made in one installment. If you wish to pay in installments, please contact your credit card company to change the number of payments after payment is made by credit card.
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Cards that are not in your name cannot be used.
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As a measure to prevent unauthorized use of your credit card, we have introduced a security code to authenticate your identity.
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If your credit card information is incomplete, we may contact you for confirmation or cancel your order.
2. PayPal
Credit card companies registered with Pay Pal include VISA, MASTER CARD, AMERICAN EXPRESS, JCB, and UnionPay.
3. Apple Pay
Apple Pay is available only if the credit card company registered with Apple Pay is MASTER CARD, AMERICAN EXPRESS, or JCB. VISA cards issued in Japan cannot be used for online payment through apple Pay.
4. google pay
Google Pay is only available for credit cards registered with VISA, MASTER CARD, AMERICAN EXPRESS, and JCB.
5. Shop Pay
Shop Pay is available for credit cards registered with VISA, MASTER CARD, AMERICAN EXPRESS, and JCB.
Bank Transfer
Please transfer the funds to either of the following bank accounts within 10 days of the order date.
Financial institution Johoku Shinkin Bank, Minami-Senju Branch (201)
Account name Marumitsu Corporation
Account No. Current Account 0619650
Financial Institution Mizuho Bank, Minowa Branch (160)
Account name Marumitsu Co.
Account No. Current Account 0103292
Notes
Please note that the transfer fee is the responsibility of the customer.
If we cannot confirm your payment within 10 days from the date of order, we will contact you by e-mail or phone for confirmation. Please understand this in advance.
About Shipping
Delivery Shipping cost Notes on domestic delivery We are unable to change the delivery address after the product has been shipped. Please contact the shipping company directly if you wish to change the delivery address. DHL provides overseas shipping service. Rates vary depending on the shipping company and destination. For details, please refer to the Shipping topic. Delivery note (detailed invoice) In case of payment by credit card Notes After order confirmation After delivery *We do not accept returns or exchanges in the following cases We sell special gift wrapping bags. No customer registration is required to shop at our online store. Easy shopping You can check your order history. You can check your past orders. You can check your delivery address list. Members can use our exclusive point service. For details, please refer to the point service below. Unsubscribe from your account Effective June 16, 2025, a new system based on the following four ranks will be applied: 〈 CumulativePurchase amount: 0 yen or more〉｜Redemption rate of points: 4 Cumulative purchase amount: 50,000 yen or more〉｜Redemption points: 6 〈 Cumulative totalPurchased amount: 150,000 yen or more〉｜Redemption point ratio: 8% Free shipping coupon distribution (always) 〈 Cumulative totalPurchased amount: 250,000 yen or more〉｜Redemption rate: 10% of points Free shipping coupon distribution (always) What is your current rank?My PageMy Page. How to check your ▶︎ points: Sign in to your account ＜How to use points Sign in to your account. 2. Enter the number of points you wish to use in the box at the bottom right of the shopping cart. Click the "Use Points" button and the subtotal will be changed to the amount after the discount. 4. Press the "Checkout" button. 6. Select shipping method and payment method, and complete payment. If you have any questions or concerns about the point service, please contact our customer service.
Delivered by Sagawa Express or Yamato Transport.
880 yen per shipment (as of January 15, 2021). (As of January 15, 2021).
Members of the "Speciale" and "Maestro" membership ranks will receive a free shipping coupon permanently.
About date and time selection
You may specify a delivery date and time after 5 business days from the date of your order. Please specify your preferred delivery time from the list below.
[Morning, 12-14:00, 14-16:00, 16-18:00, 18-20:00, 19-21:00 ]
Yamato Transport does not allow you to specify 12-14:00.
Notes on Date and Time Designation
Customers who have purchased out-of-stock items, pre-order items, or ordered items will not be able to specify a specific date and time. Customer service will contact you shortly with the scheduled delivery date and time.
Please note that we may not be able to meet delivery time zone requests in some areas, such as remote islands. Please note that delivery may be delayed in order to meet your requested delivery time.
Please note that delivery may be delayed due to delivery area, traffic, weather, or other reasons.
If you are not at home at the time of delivery, please check the delivery slip issued by the delivery company or the "parcel number" provided in our shipping e-mail, and contact the transportation office indicated on the slip directly.
If your package is returned due to long-term absence or refusal to receive it, you may be charged for the return shipping costs incurred at that time, as well as the shipping costs for resending the package.Receipts and Delivery Slips
We will send the invoice with the order when the order is delivered to the customer.
If the recipient of the order is different from the person who placed the order, we do not include a delivery note. In this case, we do not send the invoice separately, but please contact us if you wish.
Receipt
Receipts are not usually included in the package. If you wish to receive a receipt, please write "I wish to receive a receipt" in the remarks column.
The statement sent by your credit card company is equivalent to a receipt.
If you would like a receipt issued by our company
Please write "Receipt Request" in the remarks column and indicate the name of the addressee and the proviso in your order. We will enclose it with your order.
Please specify the name of the addressee and the proviso in the remarks column when you place your order. If you do not specify any address, our customer service will contact you by e-mail or phone.
If you do not specify the name of the recipient, we will contact you by e-mail or phone.
The amount on the receipt will be the total of the product price + consumption tax + shipping costs, and the date will be the date of purchase.Returns and Exchanges
Changes to an order can only be made before the order is shipped.
In case of size exchange
If you have received your shoes and they do not fit, please contact our customer service within 14 days. You will be responsible for return shipping costs.
Products that have been used once
Products that are damaged, soiled, or scratched by the customer.
Products without packaging (bag, box, case)
・NEGRONIIf the product was not purchased from the official web store
Merchandise that has been in the shop for more than 15 days after delivery
In the case of returns or exchanges due to our company's defects
Although we send our products in perfect condition, if there is a mistake, a scratch or stain on the product, or if the product may be defective in the initial stage, please contact us for a refund or exchange.NEGRONIPlease contact our official web store. We will take care of it as soon as possible. In such cases, the return shipping costs will be borne by our company, and we will exchange, repair, or return the product.Gift Wrapping
If you wish to purchase a gift wrapping bag, please click on the product page below.
Gift Wrapping BagCustomer Registration (Account)
If you register, you will have the following features
You can easily recall the registered information without having to enter the name of the sender or recipient each time.
If you have registered your most frequently used shipping addresses in advance, you can easily recall them from the list when you place an order.
If you wish to cancel your account, please contact our customer service.About Point Service
MEMBER CLASS
NEGRONIThe first step to the world of "The World of the Reward Points. This is the basic rank for all customers.
Encounter a pair of shoes that will accompany you in your daily life from here.
CLUBMAN CLASS
A relationship that gradually deepens as you enjoy driving in your daily life.
The Clubman class is a rank that responds to the accumulation of trust.
SPECIALE CLASS
A well-selected pair of shoes becomes a person's style.
This is a class worthy of a "special choice" that combines sophistication and practicality.
We are also planning to introduce a limited edition pair of SPECIALE in the future.
MAESTRO CLASS
The highest class for our most loyal customers.
We respond to their aesthetic sense and passion with the utmost respect and gratitude.
We are planning to offer Maestro Limited Edition in the future.
Your rank will be automatically reviewed each month based on the amount of your purchase.
Customers who have registered as members will have their membership rank reassigned according to the total amount of purchases they have made since the inception of our store.
Days when ▶︎ points are not available: during online events
(In principle, both the granting and redemption of points are not available during this period.)
(You can check the number of points you have in your account at My Page.)
*If you wish to use your points,Please be sure to press the checkout button to proceed to the checkout screen.Please note that the discount will not be reflected if you use PayPal, Amazon Pay, Apple Pay, Google Pay, or Shop Pay's direct button for payment.
5. Confirm that the point amount has been deducted from the product price.