All customers will receive a tracking number after a purchase has been made. Our international shipping rates cover the cost of delivery but please be aware that there may be an extra on import fees including customs, taxes, and duties upon arrival of the shoes which varies from country to country. Unfortunately, we cannot offer free shipping on returns for our international customers.
Asia ¥2,400 JPY
Oceania, North America, Central America and Middle East ¥3,200 JPY
Europe ¥3,700 JPY
South America and Africa ¥5,400 JPY
For more information in regards to your Zone, please take a look at the link below:
• Ground Shipping is Free for all orders over ¥30,000 JPY
• Ground Shipping for Japan orders under ¥30,000JPY is offered at a flat rate of ¥700 JPY
Please note, there is a possibility that as the shoe box passes through customs for inspection upon arrival into your country, there may be some slight damages to the box. For this we apologize but it cannot be helped from our end. Items being returned must be sent back new, undamaged and within 14 days for domestic customers and 30 days for international customers after purchase. Items marked "Sale" or "Final Markdown" are non-returnable. Please note, unfortunately we cannot offer free shipping on returns for our international customers. If, however, you receive a defective or damaged product we ask that you send us a photo of the damaged shoes inside so we can look into the matter as soon as possible. We will then need you to send an invoice of how much it costs to ship the defective product back and we will credit you.
Steps for returns
• Pack the shoes you want to return in their original packaging.
• Please include the reason for the return. Attach the return label to the package and hand it off to
• the return shipper (usually EMS). It can take up to 9 business days after delivery for us to receive
• the shoes depending on location (via EMS), and another 1-2 business days to process a refund.
If the piece you order doesn’t fit, or simply isn’t what you expected, just contact us and we'll tell you where to send it and get you the new item as quickly as possible. Feel free to contact us for any further questions.
NEGRONI Shoe size chart
The NEGRONI shoe sizes are based on European sizes as the shoes are made with Italian Grade A rubber soles. Please note that when compared to the general Sneaker sizes in “cm”, NEGRONI shoe sizes are slightly larger. The table above is a guide to help you find the perfect fit. However we understand there may be different sizes in regards to the shape/size of your foot, so please don’t hesitate to contact us about your shoe size via the “ASK” option when selecting your shoe size.