About Shipping
In Negronistoa, we offer options for your delivery method to choose how to deliver yourself in order to make a more convenient shopping in Japan. Please use it at ease please.
◆ Delivery fee
If you are using cash on delivery service, you will be charged separately for the delivery driver. The amount of fee depends on the settlement amount, so please check the following table and prepare a fee.
◆ Days from shipment to delivery
The number of days for delivery from our shop to delivery will vary depending on the region. The following table will usually be a standard for the number of days to be delivered by region. In addition, delivery may be delayed for delivery areas, traffic conditions, timing, weather, etc., so we can not commitiate arrival. Please note.
◆ Delivery date specification
· If you purchased a product with stock, you can specify the delivery date and time since the 5 business days after the order date. Customers who purchased goods or order products that are not stocked or purchased products can not be specified. We will contact you after the schedule shipping date later from customer service.
· We can not change the delivery destination after shipping the product in this store. If you wish, we would like to contact the delivery company directly.
· Depending on the region, some regions such as remote islands may not accept date and time specification.
◆ Delivery time specification
In our shop, we accept delivery time designation service according to your convenience when ordering. Depending on the area, delivery time zone specification may not be attached. In addition, delivery may be delayed to meet the request of the delivered delivery time.
◆ Product tracking
We will notify you of the tracking number by mail shipping completion email. Tracking can be confirmed by the external link of each delivery company. Please do not hesitate to inform you if you have any questions or special specifications.
Sagawa Express Luggage Contact Service (external link)
https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp
Kuroneko Yamato's inquiry system (external link)
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Contact Us
Please feel free to contact us by phone or email.
10:00 to 17:00 Mon-Fri (regular holiday: day / public holidays ※ Saturday will be ineffective holidays.)
Negroni products can be delivered to any country all over the world. You can also choose the most convenient option for customers depending on your delivery Coulier. Cost is calculated automatically. Please use it at ease please.
◆ FEDEX INTERNATIONAL PRIORITY
From the shipments of products to the shortest day to 10 business days.
※ This day is only adapted if there is no trouble on customs clearance and flight.
※ The number of arrival days may differ significantly depending on the situation and season of the arrival area.
More detailed information can check the tracking number issued after the product shipping to the link below to examine the situation of your luggage in real time.
※ We can not change the destination after shipping the product.
※ Please note that the number of days is more than normal before shipment in some areas of Russia, and the number of days is usually more than normal.
◆ Notes on tariffs
Depending on the international shipping, some tax law of the country where you arrive may result in duties and value-added taxes. The tax rate depends on the country. Please pay when you arrive.
You can see the amount of money for your duty in advance. Please note.
◆ Products that can not be exported
Although we deal with products such as waterproof sprays for Japan in our shop, products of spray cans are considered dangerous goods and can not be aired overseas. If you're shopping at a certain store, please be careful in advance because it will be treated as cancellation.
FedEx® TRACKING (external link)
https://www.fedex.com/apps/fedextrack/?action=track
◆ DHL Express Worldwide
From the shipment of the product, the arrival at the shortest 3 business days to 10 business days is as a guide.
※ This day is only adapted if there is no trouble on customs clearance and flight.
※ The number of arrival days may differ significantly depending on the situation and season of the arrival area.
More detailed information can check the tracking number issued after the product shipping to the link below to examine the situation of your luggage in real time.
※ We can not change the destination after shipping the product.
※ Please note that the number of days is more than normal before shipment in some areas of Russia, and the number of days is usually more than normal.
◆ Notes on tariffs
Depending on the international shipping, some tax law of the country where you arrive may result in duties and value-added taxes. The tax rate depends on the country. Please pay when you arrive. You can see the amount of money for your duty in advance. Please note.
◆ Products that can not be exported
Although we deal with products such as waterproof sprays for Japan in our shop, products of spray cans are considered dangerous goods and can not be aired overseas. If you're shopping at a certain store, please be careful in advance because it will be treated as cancellation.
DHL Tracking (external link)
https://www.dhl.co.jp/ja/express/tracking.html
Contact Us
Please feel free to contact us by phone or email.
10:00 to 17:00 Mon-Fri (regular holiday: day / public holidays ※ Saturday will be ineffective holidays.)
This is a corner where you have a common question sent to Customer service of Negrononi. We have proposed various solutions for delivery.
Q. Is there a shipping cost?
A. Shipping fee is free shipping on customers purchasing over 30,000 yen (tax exclusively).
If the total amount of purchase (excluding tax) is less than 30,000 yen, it is uniform Nationwide, Sagawa Express 770 yen or Yamato Transport 880 yen.You will. Please select the delivery company you want on the settlement page. In addition, in the case of free shipping, it will be delivered by Sagawa Express.
Q.deliveryWhere is the vendor?
A. Sagawa Express or YamatoIt will be delivered by transportation.
Q.deliveryCan I check the situation?
A. You can.
From our shop at the time of shippingdeliveryWe will introduce you to the supplier name and the inquiry number by email.
Q. How many days do you arrive?
A.deliveryIf there is no designated date, it will be shipped within 3 business days from orders if it is a product with stock.Saturdays and Sundays and public holidays are not shipping work.
Also, due to natural disasters and road conditionsdeliveryThere may be a delay. Please note.
Q. Can I specify delivery date?
A. You can. From the order date to 5 business daysdeliveryYou can specify the date and time. Please enter your designated date and time in the remarks column of the shopping cart. In addition,Saturdays and Sundays and public holidays are not shipping work. Also,It may not accept date and time specification by region such as remote islands. Please note.
Q.deliveryCan I specify time?
A. In our shop, according to your convenience,deliveryWe accept time designated services. Please enter the specified time zone in the remarks column of the shopping cart.
Depending on the regiondeliveryIt may not be accompanied by the request for time zone.
Also, you hopedeliveryDelivery may be delayed to meet time.
Q. Cash on deliverydeliveryCan you do it?
A. You can. We have a separate sponsor fee. Please check the delivery fee for this page for details.
Q. For overseasdeliveryCan you do it?
A. You can. International by FedEx or DHLdeliveryI am also acceptable.
Conditions are different from shipping in Japan, so please check the items about overseas delivery on this page.
Q. What happens if the delivery date is absent?
A.deliveryPlease check the notification from the vendor and contact us.
Q. Do you not receive the product?
A. Sorry to trouble you, please contact Negroni Customer Service by phone or email.
Negroni Customer Service
Tel: 03-3801-8591
Mail:info@negroni.jp
The above frequently asked questions are just an example. If you want to know more accurate information, please feel free to contact us.
Contact Us
Please feel free to contact us by phone or email.
10:00 to 17:00 Mon-Fri (regular holiday: day / public holidays ※ Saturday will be ineffective holidays.)