This page provides information on shipping within Japan. For overseas DHL delivery, please contactclick herefor information on overseas DHL shipments.
This page provides information about domestic shipping in JAPAN.
For information about overseas DHL shippingFor information about overseas DHL shipping HERE.
Domestic Shipping]
Shipping fee ¥880 (incl. tax)
※NEGRONIThe membership status ofSPECIALE CLASSand above,
We always deliver free of charge.
※You can choose either Sagawa Express or Kuroneko Yamato as your shipping company.
Shipping time from shipping to delivery
The number of days it takes to deliver your order from the time we ship it depends on your location. The following table shows the estimated delivery time by region. Please note that delivery may be delayed during peak delivery periods such as year-end and New Year's holidays, delivery areas, traffic conditions, time of year, weather conditions, etc. We cannot guarantee the arrival of your order. Please understand that we cannot guarantee delivery.
Delivery date
If you have purchased an in-stock item, you may specify a delivery date and time within 5 business days of your order.
Customers who have purchased out-of-stock items, pre-order items, or ordered items cannot specify a delivery date and time. Customer service will contact you shortly with the estimated delivery date and time.
Please note that we are unable to change the delivery address after the product has been shipped.
If you wish to change your delivery address, please contact the shipping company directly.
Please note that we may not be able to accept delivery date and time requests in some areas, such as remote islands.
Time Specification
We offer a delivery time specification service to meet your convenience when you place an order. Please note that we may not be able to meet your request for a specific delivery time during busy periods such as year-end and New Year holidays, and in some areas. Please note that delivery may be delayed in order to meet your requested delivery time.
Product Tracking
We will inform you of the tracking number in the e-mail we send you upon completion of the shipment. You can check the tracking number by clicking the external link of each shipping company. If you have any questions or special instructions, please do not hesitate to let us know.
Sagawa Express Luggage Inquiry Service (external link)
https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp
Kuroneko Yamato Inquiry System (external link)